Return Policies
Do You Accept Returns?
- Yes, we offer a 30 day return policy on all products with the exception of our custom / personalized items.
How Do I Initiate a Return?
- Send us a message with your Return / Exchange request via Chat on our website or via CS email at pawthenticallychic@gmail.com (Please include order number in correspondence)
- Once contacted, we will provide further and thorough instructions to complete the rest of the process.
Conditions of Return:
- Initiation of return must start through Chat or CS email. If item is received without prior notification or discussion, refund will not be granted
- Item must be unworn, unused and in the original condition as received.
- Item must not be altered in any way
How long does it take for my refund to process?
- Once return has been received, reviewed and accepted, refund or exchange will be promptly processed - (Refunds typically take 2–5 business days to appear on your bank statement).