Return Policies

Do You Accept Returns?

• Yes, we offer a 30 day return policy on all products with the exception of our custom / personalized items.

How Do I Initiate a Return?

• Send us a message with your Return / Exchange request via Chat on our website or via CS email at pawthenticallychic@gmail.com (Please include order number in correspondence)
• Once contacted, we will provide further and thorough instructions to complete the rest of the process.

Conditions of Return:

• Initiation of return must start through Chat or CS email. If item is received without prior notification or discussion, refund will not be granted
• Item must be unworn, unused and in the original condition as received.
• Item must not be altered in any way

How long does it take for my refund to process?

• Once return has been received, reviewed and accepted, refund or exchange will be promptly processed - (Refunds typically take 2–5 business days to appear on your bank statement).